Get help
Write to support@tanzanite.ai. If it concerns a specific agent run, say which project and roughly when it ran so we can find it.
For security vulnerabilities, use security@tanzanite.ai instead — see the Security page for scope and response times.
Is it us?
Section titled “Is it us?”Check status.tanzanite.ai for current incidents and maintenance. If the status page is green and the app isn’t working for you, Troubleshooting & FAQ covers the common cases.
Billing
Section titled “Billing”Charges, credits and refunds are explained in Account, billing & limits. For a billing question we can’t answer there, email support@tanzanite.ai — it reaches the same people.